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Knowledge base
General
Payment Methods
0
GETTING STARTED
Placing An Order
6
How do I place my order?
Can I use special characters when placing order?
Can I leave the names blank when placing order?
Why has my discount code not been applied?
Why can't I place my order?
View all 6
Modify/Cancel The Order
6
Can I cancel/modify my order?
Can I request new options/designs?
Can I apply the discount code after placing my order?
Can I add more items to an existing order?
How can I change my billing address?
View all 6
PAYMENT & CURRENCY
Payment methods
5
Which payment methods are accepted?
Why was my card declined?
Which currency can I use?
Why was my card charged international fee?
Why am I being double-charged?
SHIPPING & DELIVERY
Production & Shipping Timeframes
2
How long will the delivery take?
Why is my order taking so long in production?
Shipping & Delivery
6
Why isn't the tracking data showing on my tracking link?
Will all of my items be shipped in one package?
How do I track my order?
Can I have separate shipment under one order number?
Why don't I receive my order but the tracking said it was delivered?
View all 6
REFUND & REPLACEMENT
Order Issue(s)
3
How can I request refund/replacement?
How long do the refund/replacement take?
Why was my order shipped separately?
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