If you order multiple items and they are submitted under one order number, your products are likely to be shipped together. However, sometimes the items from the same order won't be shipped together. This can happen as we work with multiple manufacturing facilities and not all items are produced in the same Print Provider. 

For instance, you are in the US and your order includes 1 mug & 1 canvas. Both of 2 items are printed in the US but not the same place. As a result, you are going to received 2 separate shipment.

Incase you are from EU country and you order 1 mug & 1 ornament. There are chances that the mug will be delivered sooner since it is printed from EU also. Our ornament only can be produced and shipped from the US so it would come later as expected.

Therefore, if you haven't received all of your orders, we kindly suggest waiting for delivery. Please fee free to get in touch with us via support@personal84.com incase the rest of order has still not come after that.