Order Issue(s)

How can I request refund/replacement?
If you received an item that is under one of the following conditions, we will happily replace the item free of charge: - Faulty item: damaged/broken. ...
Tue, 19 Oct, 2021 at 6:56 PM
How long do the refund/replacement take?
As soon as we confirm the issue, we will happily to process refund/replacement depending your decision. In general, the refund amount will be reflected on y...
Tue, 19 Oct, 2021 at 6:58 PM
Why was my order shipped separately?
We will do partial shipping for your order in the following conditions: Items are in different warehouses. Different item preparing time. Weight limit o...
Tue, 19 Oct, 2021 at 7:02 PM